Question 1

What is your return policy?

Accepted Answer

We offer a 30-day return policy for all standard items in their original, unworn condition with all tags attached. Custom and personalized items are final sale.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free insured shipping on all orders over $500 within the United States. All shipments are fully insured and require signature confirmation.

Question 3

Are your diamonds certified?

Accepted Answer

Yes, all diamonds 0.30ct and above come with GIA (Gemological Institute of America) certification. This certificate details the diamond's 4Cs: carat, cut, color, and clarity.

Question 4

Do you use conflict-free diamonds?

Accepted Answer

Absolutely. We are committed to ethical sourcing and only work with suppliers who guarantee their diamonds are conflict-free in compliance with the Kimberley Process.

Question 5

How do I find my ring size?

Accepted Answer

We offer several ways to determine your ring size: order our free ring sizer kit, use our printable size guide, visit any local jeweler, or measure an existing ring that fits well.

Question 6

Do you create custom jewelry?

Accepted Answer

Yes! Our design team specializes in bringing your vision to life. Book a consultation to discuss your ideas, and we'll create a custom design just for you. Custom projects typically take 4-8 weeks.

Question 7

How do I care for my jewelry?

Accepted Answer

Store pieces separately in soft pouches or boxes. Remove jewelry before swimming, exercising, or using chemicals. Clean regularly with warm water, mild soap, and a soft brush.

Question 8

Do you offer financing?

Accepted Answer

Yes! We partner with Affirm to offer flexible payment plans with rates as low as 0% APR for qualifying customers. You can check your eligibility at checkout without affecting your credit score.

FREQUENTLY ASKED
QUESTIONS

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Quality

Sizing & Fit

Custom Orders & Gifts

Care & Maintenance

STILL HAVE QUESTIONS?

FREQUENTLY ASKEDQUESTIONS

Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

How do I track my order?

Do you offer financing?

Is my payment information secure?

Shipping & Delivery

How long does shipping take?

Do you offer free shipping?

Can I ship to a different address?

What carrier do you use?

Do you ship internationally?

Returns & Exchanges

What is your return policy?

How do I initiate a return?

How long do refunds take?

Can I exchange for a different size?

What if my item arrives damaged?

Products & Quality

Are your diamonds certified?

What metals do you use?

Do you use conflict-free diamonds?

What warranty do you offer?

Do you offer lab-grown diamonds?

Sizing & Fit

How do I find my ring size?

Can rings be resized?

What size should I order if I'm between sizes?

How much does resizing cost?

How do I measure my bracelet size?

Custom Orders & Gifts

Do you create custom jewelry?

Can I use my own diamond or gemstone?

Do you offer engraving?

Can I redesign my existing jewelry?

Do you offer gift wrapping?

Care & Maintenance

How do I care for my jewelry?

Do you offer cleaning services?

How often should I have my jewelry inspected?

What should I do if a stone becomes loose?

Do you offer repair services?

STILL HAVE QUESTIONS?

FREQUENTLY ASKED
QUESTIONS