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Your satisfaction is our priority. We offer a 7-day return policy to ensure you love your Katura piece.
Full refund on ready-to-ship items within 7 days
EU customers have 14-day cooling off period
Contact us to initiate a return or exchange
Contact us within 7 days of receipt to request a return. Please include your order number and reason for return.
Once approved, we'll email you a prepaid, insured return shipping label.
Place the item in its original packaging with all documentation and ship using the provided label.
Once we receive and inspect the item, we'll process your refund within 10 business days to the original payment method.
Customers in the European Union have the right to cancel their order within 14 days of receipt without giving any reason. This applies to all ready-to-ship items. Custom or personalized items are excluded from this right.
If you'd like to exchange your purchase for a different item, we're happy to accommodate within our 7-day window (14 days for EU customers).
Custom and made-to-order pieces are created specifically for you and cannot be returned. However, we stand behind our craftsmanship:
We encourage you to review your design carefully before production begins, and our team is happy to answer any questions.
Our client care team is here to help with returns, exchanges, or any questions about your order.