Returns & Exchanges
Your satisfaction is our priority. We offer a 7-day return policy to ensure you love your Katura piece.
7-Day Returns
Full refund on ready-to-ship items within 7 days
EU 14-Day Period
EU customers have 14-day cooling off period
Easy Process
Contact us to initiate a return or exchange
Eligible for Return
- Ready-to-ship items in original, unworn condition
- Items with original packaging and documentation
- Items returned within 7 days of delivery (EU: 14 days)
- Items with no signs of wear or damage
Non-Returnable Items
- Custom or made-to-order pieces
- Engraved or personalized items
- Items worn or showing signs of use
- Items without original packaging
How to Initiate a Return
Contact Us
Email jewelryadvisor@katura1999.com within 7 days of receipt to request a return. Please include your order number and reason for return.
Receive Return Label
Once approved, we'll email you a prepaid, insured return shipping label.
Package Securely
Place the item in its original packaging with all documentation and ship using the provided label.
Receive Refund
Once we receive and inspect the item, we'll process your refund within 10 business days to the original payment method.
EU 14-Day Cooling Off Period
Customers in the European Union have the right to cancel their order within 14 days of receipt without giving any reason. This applies to all ready-to-ship items. Custom or personalized items are excluded from this right.
Exchange Policy
If you'd like to exchange your purchase for a different item, we're happy to accommodate within our 7-day window (14 days for EU customers).
- Exchange for equal or greater value (pay the difference)
- Exchange for lesser value (receive store credit for the difference)
- Contact us at jewelryadvisor@katura1999.com to arrange an exchange
A Note on Custom Orders
Custom and made-to-order pieces are created specifically for you and cannot be returned. However, we stand behind our craftsmanship:
- • We offer a lifetime warranty on all manufacturing defects
- • Free resizing within 60 days
- • If there's any issue with quality, we'll make it right
We encourage you to review your design carefully before production begins, and our team is happy to answer any questions.
Need Assistance?
Our client care team is here to help with returns, exchanges, or any questions about your order.