Question 1

What is your return policy?

Accepted Answer

We offer a 30-day return policy for all standard items in their original, unworn condition with all tags attached. Custom and personalized items are final sale.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping (FedEx 2-day) on all US orders. All shipments are fully insured and require signature confirmation.

Question 3

Are your diamonds certified?

Accepted Answer

Yes, all diamonds 0.30ct and above come with certification from GIA (Gemological Institute of America), WISE, or IGI (International Gemological Institute). This certificate details the diamond's 4Cs: carat, cut, color, and clarity.

Question 4

Do you use conflict-free diamonds?

Accepted Answer

Absolutely. We are committed to ethical sourcing and only work with suppliers who guarantee their diamonds are conflict-free in compliance with the Kimberley Process.

Question 5

How do I find my ring size?

Accepted Answer

We offer several ways to determine your ring size: order our free ring sizer kit, use our printable size guide, visit any local jeweler, or measure the inside diameter of an existing ring that fits well.

Question 6

Do you create custom jewelry?

Accepted Answer

Yes! Our design team specializes in bringing your vision to life. Book a consultation to discuss your ideas, and we'll create a custom design just for you. Custom projects typically take 4-8 weeks.

Question 7

How do I care for my jewelry?

Accepted Answer

Store pieces separately in soft pouches or boxes. Remove jewelry before swimming, exercising, or using chemicals. Clean regularly with warm water, mild soap, and a soft brush.

Question 8

Do you partner with Affirm for financing?

Accepted Answer

Yes! We partner with Affirm to offer flexible payment plans with rates as low as 0% APR for qualifying customers. You can check your eligibility at checkout without affecting your credit score.

FREQUENTLY ASKED QUESTIONS

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Quality

Sizing & Fit

Custom Orders & Gifts

Care & Maintenance

STILL HAVE QUESTIONS?

FREQUENTLY ASKED QUESTIONS

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Quality

Sizing & Fit

Custom Orders & Gifts

Care & Maintenance

STILL HAVE QUESTIONS?

FREQUENTLY ASKED QUESTIONS

Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

How do I track my order?

Do you partner with Affirm for financing?

Is my payment information secure?

Shipping & Delivery

How long does shipping take?

Do you offer free shipping?

Can I ship to a different address?

What carrier do you use?

Do you ship internationally?

Returns & Exchanges

What is your return policy?

How do I initiate a return?

How long do refunds take?

Can I exchange for a different size?

What if my item arrives damaged?

Products & Quality

Are your diamonds certified?

What metals do you use?

Do you use conflict-free diamonds?

What warranty do you offer?

Do you offer lab-grown diamonds?

Sizing & Fit

How do I find my ring size?

Can rings be resized?

What size should I order if I'm between sizes?

How much does resizing cost?

How do I measure my bracelet size?

Custom Orders & Gifts

Do you create custom jewelry?

Can I use my own diamond or gemstone?

Do you offer engraving?

Can I redesign my existing jewelry?

Do you offer gift wrapping?

Care & Maintenance

How do I care for my jewelry?

Do you offer cleaning services and inspections?

What should I do if a stone becomes loose?

STILL HAVE QUESTIONS?

FREQUENTLY ASKED QUESTIONS

Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

How do I track my order?

Do you partner with Affirm for financing?

Is my payment information secure?

Shipping & Delivery

How long does shipping take?

Do you offer free shipping?

Can I ship to a different address?

What carrier do you use?

Do you ship internationally?

Returns & Exchanges

What is your return policy?

How do I initiate a return?

How long do refunds take?

Can I exchange for a different size?

What if my item arrives damaged?

Products & Quality

Are your diamonds certified?

What metals do you use?

Do you use conflict-free diamonds?

What warranty do you offer?

Do you offer lab-grown diamonds?

Sizing & Fit

How do I find my ring size?

Can rings be resized?

What size should I order if I'm between sizes?

How much does resizing cost?

How do I measure my bracelet size?

Custom Orders & Gifts

Do you create custom jewelry?

Can I use my own diamond or gemstone?

Do you offer engraving?

Can I redesign my existing jewelry?

Do you offer gift wrapping?

Care & Maintenance