The Katura Promise
Fine jewelry is meant to be worn, loved, and passed down. Our promise is that your piece will be as right ten years from now as the day you slipped it on.
Every piece is backed by our lifetime warranty against manufacturing defects. Loose stone? Worn prong? Broken clasp? Send it back. We'll repair it for free, forever β no proof of purchase needed for original-owner pieces.
Try your ready-to-ship piece on at home, in your light, against your skin. If it isn't right within 30 days of delivery, send it back in its original condition with all documentation for a full refund β no restocking fees. Natural diamonds and gemstones are returnable within the same 30-day window. Lab-grown diamonds and custom made pieces β including engraved and personalized orders β are final sale and not returnable under any circumstances.
Every diamond over 0.30ct is graded by the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). The certificate ships with your piece. What you see is what you get β measured, weighed, and graded by the world's most trusted laboratories.
Every order ships free via FedEx Priority with full insurance and a signature requirement. You'll receive a tracking number the moment it leaves our studio, and a real human will reply if anything ever goes wrong in transit.
Fingers change. Lifestyles change. The first resize is on us. Subsequent resizes are charged at cost β no markup, no hidden fees. Engagement rings come with a complimentary 90-day comfort fit included.
Every metal we cast is recycled. Every diamond is conflict-free, sourced from suppliers we've personally audited. We don't work with mines, brokers, or houses we wouldn't be proud to name on the invoice.
Lifetime
Warranty
30 days
Returns
100%
Insured shipping
0%
Lab-grown surcharge
Our concierge team replies in under an hour during studio hours.
