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We stand behind the quality of every piece. Our transparent refund policy ensures your satisfaction and peace of mind when shopping with Katura.
Full refund within 30 days of receiving your item
Refunds processed within 10 business days
We provide prepaid return shipping labels
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that lab-grown diamonds and custom made pieces are not returnable β see Exceptions below.
To be eligible for a return, your item must be in the same condition as you received it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at concierge@katura1999.com. We'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Lab-grown diamonds and custom made pieces are not returnable under any circumstances. Lab-grown diamonds are final sale because they carry minimal resale value once sold. Custom, bespoke, personalized, and engraved pieces are made to your specifications and are final sale β this applies regardless of the stone type they carry.
We also cannot accept returns on sale items or gift cards. Where local consumer law grants you non-waivable statutory rights, those rights are unaffected.
Please be in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped into the European Union, you additionally have the statutory right to cancel or return your order within 14 days, for any reason and without justification β a period fully covered by our 30-day window. Under EU law, this right does not apply to goods made to your specifications or clearly personalized, such as custom, bespoke, or engraved pieces.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at concierge@katura1999.com.
We're here to help. Contact our jewelry advisors with any questions about returns or refunds.